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Frequently asked questions

How do I redeem my coupon?
Enter the available coupon code in the "coupon code" field and click the "redeem" button. If you run into any problems, please contact our customer service.


Purchasing process
See the terms of purchase page for a detailed description of the process.


What payment methods can I choose?
Our online store offers online credit card, bank transfer and cash on delivery. You can find out the details here.


What are the modes of transport? How much does home delivery cost?
Pick Pack You can choose between point delivery and home delivery. Our packages are delivered to your home by Sprinter Courier Service. You can see the shipping rates on the page below.


When will my order arrive?
We will inform you about the expected delivery time by e-mail, on average 5 days. To arrange a delivery time, the courier service will contact you at the contact details provided during the purchase.


Why might my order be found to be out of stock or no longer available for my vintage?
The products are procured continuously from the wineries. Unfortunately, there are times when we ourselves only become aware of a vintage change when we receive the goods. In this case, we always consult the customer by phone or e-mail whether there is a need for the new vintage or not, because we know that there can be big differences between vintage and vintage.


Use shopping cart and order
We place the products you want to buy in the cart, then click on the "cart" button in the upper right corner of the website. Check the selected products, delete or change the number of pieces as needed. If you have a coupon code, enter it in the appropriate field and click the redeem button. The available discount will be deducted from the final amount.

Clicking on the "go to checkout" button will take you to the checkout page. If you already have a registration, enter the required information, otherwise you can choose from 2 options:

  • purchase without registration: in this case we cancel many discounts (regular customer promotion, loyalty point promotion)
  • registration (creating a customer account).

Enter the information required for ordering and invoicing (name, e-mail address, address, telephone number, select the delivery and payment method. On the order summary page, you can review the order again and write a comment to the customer service. can send.


Why register?
Registered users not only enjoy exclusive discounts, but also enjoy the convenience of shopping.

You can view your previous orders at any time after registration, there is no need to re-enter the required data required for the order by commenting on your details.

You can find out more about the exclusive discounts on the loyalty point system and loyalty program pages.


How does the search engine work?
You can search the catalog by entering the product name at the top of the website. The active results are displayed in a drop-down window, you can view the data sheet of the selected product by clicking on the product.


We offer a breakage and cork guarantee for wines purchased in the Winelovers Webshop. See the warranty page for details.